Cancellation and refund policy
At Transport Exécutif Prestige, we understand that your plans may change. This page clearly describes our refund and cancellation policy and what to expect in the event of a booking change.
Cancellation policy
The following conditions apply depending on when you cancel your service:
| Cancellation period | Applicable fees |
|---|---|
| 48 hours or more before service | Full deposit refund |
| Between 48 h and 24 h before | Deposit retained |
| Less than 24 h before | Full invoice amount due |
Our chauffeurs will wait at the pickup location for 15 minutes after the agreed time. After this period, the chauffeur may leave and the service will be charged in full. If you wish to extend the waiting time, please inform the chauffeur or our dispatcher.
Refund policy
If a refund is required, our team will contact you to determine the fastest and most convenient method to process it. The refund will generally be issued via the payment method used at the time of booking.
Onboard policy
For your safety and the comfort of all our clients, smoking or vaping inside our vehicles, and consuming alcoholic beverages or cannabis, are strictly prohibited. Failure to comply with this rule may result in cleaning fees or additional charges, and no refund will be offered. Any damage caused to the interior of the vehicle will be billed to the client in addition to necessary repair costs.
