Cancellation and Refund Policy

At Transport Exécutif Prestige, we understand that plans can change. This page clearly outlines our cancellation and refund policy and what you can expect should your reservation need to be modified.

Cancellation Policy

The following conditions apply depending on when the cancellation of your service occurs:

Cancellation Notice	Applicable Fees
48 hours or more before the service	Full refund of the deposit
Between 48 and 24 hours before the service	The deposit is retained
Less than 24 hours before the service	The full amount of the invoice is due

Our chauffeurs will wait at the pickup location for 15 minutes after the scheduled pickup time. After this grace period, the chauffeur may depart and the service will be charged in full. If you require additional waiting time, please notify the chauffeur or our dispatcher.

Refund Policy

If a refund is required, our team will contact you to determine the fastest and most convenient way to process it. Refunds are typically issued using the same payment method used at the time of booking.

Onboard Policy

For the safety and comfort of all our clients, smoking or vaping inside our vehicles is strictly prohibited, as well as the consumption of alcoholic beverages or cannabis. Failure to comply with this policy may result in cleaning fees or additional charges, and no refund will be issued.

Tout dommage causé à l’intérieur du véhicule sera facturé au client en plus des frais de réparation nécessaires.